FAQ
Have questions about your health coverage abroad?
Our FAQ is here to guide you. OnlyHealth supports you wherever life takes you, helping you find answers to the most common questions about international health insurance.
Explore all our questions below, or submit your own request. Our FAQ is designed to give you quick and clear answers to the most common situations when living, working, or retiring abroad. From understanding your coverage options to learning how claims are processed, you’ll find practical information that simplifies your experience.
And if you don’t find what you’re looking for, our advisors are here to help. A dedicated expert can review your situation and provide personalised guidance, ensuring you get the right answers and the right protection for your needs.
General questions on coverage
| Who is OnlyHealth designed for?
Our plans are dedicated to long-term expatriates and internationally mobile clients who expect premium medical support.
We serve high-net-worth individuals, professional athletes, families relocating to Monaco or France, and clients seeking concierge-style health management.
| Can I access routine and preventive care?
Absolutely. Coverage includes everyday medical consultations, annual check-ups, dental and optical services, as well as advanced screenings and tailored health programs. Preventive care is central to our philosophy.
| Can my family be covered under the same plan?
Of course. Spouses, children, and dependents can all be included, with benefits adjusted to suit family needs such as maternity care, pediatrics, and international schooling requirements.
| Are luxury and private clinics included?
Yes. We work with an international network of premium hospitals and private clinics, ensuring priority access to trusted medical facilities where service quality matches your lifestyle standards.
Claims & reimbursements
| How do I submit a claim?
Claims can be filed digitally via our secure platform. You simply upload invoices, and our dedicated team takes care of the rest. For urgent cases, direct billing with hospitals avoids any out-of-pocket advance.
| In which currency will I be reimbursed?
We reimburse in the currency of your choice, euros, dollars, pounds, or Swiss francs, to match your banking preferences.
| What is the usual reimbursement timeframe?
Most claims are reimbursed within five to seven business days.
For larger amounts, such as surgery or specialist treatments, pre-approval accelerates the process.
| Is concierge support available for complex cases?
Yes. Our concierge medical team coordinates hospital admissions, specialist appointments, second opinions, and even luxury medical transfers when needed.
Choosing the right plan
| How do I know which plan is best for me?
Our advisors build tailored solutions after reviewing your medical history, travel patterns, and lifestyle.
Professional athletes, digital nomads, snow birds, or families each have dedicated options designed to fit their risks and routines.
| What are the budget ranges for premium coverage?
Budgets vary depending on scope, but our members typically dedicate a portion of their healthcare investment equivalent to their luxury spending, ensuring seamless access to first-class medical care worldwide.
| Can I keep my existing local coverage?
Yes. Many clients choose OnlyHealth to complement their national health insurance or corporate coverage, ensuring higher limits, private facilities, and international portability.
| Do I need a medical check before joining?
A health questionnaire is usually required, and for high-level coverage or check-up packages, a preventive assessment may be included as part of onboarding.